A.I. for Help Desk

Automatically flag high priority tickets.

Connect Your Helpdesk

Hydra learns how to prioritize tickets by analyzing historical data.

Prioritize Tickets With A.I.

Automatically flag high-priority tickets.

Trigger Workflows

Trigger assignment and escalation workflows.

Connect Your Helpdesk

Connect Hydra to your helpdesk platform. Hydra learns how to prioritize helpdesk tickets by analyzing your historical ticket data. Use our no-code A.I. trainer to further optimize the model.
Connect Zendesk screenshot
New Zendesk scanner screenshot

Prioritize Tickets With A.I.

Hydra automatically prioritizes tickets inside your helpdesk platform using both the content and context of tickets. Hydra learns from agent interactions and gets better over time.

Trigger Workflows

Connect Hydra to business applications. Use Hydra Actions to trigger assignment and escalation workflows both inside and outside of your helpdesk system.

Helpdesk action configuration screenshot

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